Okdesk is a leading Help Desk system for automating service, post-sale and onsite service processes. Okdesk was developed based on the experience of 10,000+ companies from Russia, the CIS, Europe and Latin America.

The Okdesk app is a fully-featured mobile workplace for service engineers and field workers.

With the Okdesk app you, and your employees or contractors will be able to:

- Interactively manage all ticket-related activities

- Communicate with ticket initiators, dispatchers or colleagues

- Instantly attach pictures as an evidence of completed work or signed work orders

- Register actual time spent on work

- Make routes to the address of the client or service aim

- Specify the cost of work completed or equipment installed

- Work with all features of QR codes for inventory or quick registration of infrastructure-related tickets

- And even submit new tickets directly from your smartphone.

Everything you need to resolve tickets on time!

Changing status, changing the responsible agent, adding public and private comments, attaching files or photos right from your smartphone camera to the ticket. Registration of new tickets! All Help Desk basic features for handling queries.

No internet access? Not a problem!

Offline mode provides the ability to process tickets by specialists even where there is no Internet access. All previously uploaded information, including comments, is available when you lose connection.

Always be aware of important changes

Push notifications do not allow you to miss any important ticket or comment from the client.

Time spent deduction and integration with map apps.

We make Okdesk so that your company could provide world-class service!

Okdesk is a robust field service and CMMS (Computerized Maintenance Management System) platform designed to streamline maintenance operations, optimize field service processes, and enhance asset management. With its comprehensive suite of features, Okdesk empowers businesses to efficiently manage work orders, track assets, schedule technicians, and analyze performance data.

Work Order Management

Okdesk's work order management module provides a centralized platform for creating, assigning, and tracking work orders. Technicians can easily access work order details, update statuses, and record notes in real-time. The system offers customizable work order templates, automated notifications, and integration with third-party systems for seamless data exchange.

Asset Management

Okdesk's asset management capabilities enable businesses to track and manage their physical assets, including equipment, vehicles, and facilities. The platform provides a comprehensive asset registry with detailed information, such as asset history, maintenance records, and location tracking. Users can also set up preventive maintenance schedules, monitor asset health, and generate reports for asset utilization and performance analysis.

Field Service Management

Okdesk's field service management module streamlines technician scheduling, dispatching, and tracking. Businesses can assign work orders to technicians based on availability, skills, and location. The platform provides real-time GPS tracking, allowing dispatchers to monitor technician progress and optimize route planning. Mobile apps empower technicians with access to work order information, asset details, and customer data while in the field.

Reporting and Analytics

Okdesk offers robust reporting and analytics capabilities that provide businesses with insights into their maintenance operations and field service performance. Users can generate customized reports on work order completion rates, technician utilization, asset downtime, and other key metrics. The platform's advanced analytics tools help identify areas for improvement, optimize resource allocation, and make data-driven decisions.

Integration and Customization

Okdesk seamlessly integrates with a wide range of third-party systems, including ERP, CRM, and accounting software. This integration allows businesses to streamline data flow, eliminate duplicate entries, and improve operational efficiency. Additionally, Okdesk offers customization options to tailor the platform to specific industry requirements and business processes.

Benefits of Okdesk

* Increased efficiency: Streamlined work order management and automated processes reduce administrative overhead and improve technician productivity.

* Improved asset management: Centralized asset tracking and preventive maintenance scheduling extend asset life and reduce downtime.

* Enhanced field service operations: Real-time tracking and optimized scheduling improve technician utilization and customer satisfaction.

* Data-driven decision-making: Comprehensive reporting and analytics provide valuable insights for performance optimization and resource allocation.

* Reduced costs: Efficient operations, optimized asset management, and improved field service performance lead to significant cost savings.