Since 1901, Nordstrom has been a leading fashion retailer known for our commitment to providing customers with the best possible service.

The Nordstrom app is everything you love about the Nordstrom experience and more. Enjoy convenient shopping wherever you—and your phone—may be. Plus, get access to app-only features!

ONLY IN THE APP

• Alerts when your favorite items come back in stock or go on sale in your Wish List or Bag

• Save your favorite brands for personalized recommendations and alerts about new arrivals

• Easily filter searches by your brands to find exactly what you want

• Request contactless curbside pickup at selected stores and we’ll bring your online order out to your car

• Redeem Nordy Club notes faster

• Pay with your Nordstrom card in store using a QR code

MORE THINGS TO LOVE

• Free shipping. Free returns.

• A personalized experience with item recommendations tailored just to you

• Find trustworthy ratings and reviews from customers with verified purchases

• Free personalized advice on fashion, beauty, gifts and more

• Track your orders and purchase history

ABOUT NORDSTROM

Nordstrom offers our customers one of the most extensive selections of clothing, shoes and accessories for men, women, kids and the home. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion or gifts. Fashion changes. Shopping changes. Our commitment to happy customers doesn't.

Download the Nordstrom app today for easy and convenient shopping.

Nordstrom is a luxury department store chain founded in 1901 by John W. Nordstrom and Carl F. Wallin in Seattle, Washington. It is known for its upscale merchandise, exceptional customer service, and iconic brick-and-mortar stores. Nordstrom operates over 350 stores in the United States and Canada, as well as an online retail platform.

Product Offerings

Nordstrom offers a wide range of high-end products across various categories, including:

* Apparel: Women's, men's, and children's clothing from designer brands and emerging labels.

* Accessories: Handbags, jewelry, watches, scarves, hats, and sunglasses.

* Shoes: Footwear for all occasions, from casual sneakers to formal dress shoes.

* Beauty: Cosmetics, skincare, hair care, and fragrances from top brands.

* Home: Furniture, home décor, bedding, and kitchenware.

Target Audience

Nordstrom caters to a discerning clientele seeking quality, luxury, and style. Its target audience includes:

* Affluent individuals and families

* Fashion-forward shoppers

* Beauty enthusiasts

* Home decorators

Customer Experience

Nordstrom prides itself on providing an unparalleled customer experience, which has become synonymous with the brand. Key aspects of its service include:

* Personal stylists: Dedicated professionals offer complimentary styling advice and assistance.

* Exceptional service: Sales associates are known for their attentive and knowledgeable assistance.

* Alterations: Nordstrom offers in-house alterations to ensure a perfect fit for all purchases.

* Loyalty program: The Nordy Club rewards members with exclusive perks, discounts, and access to special events.

Brand Positioning

Nordstrom has established a strong brand positioning as a luxury retailer that offers:

* High-quality merchandise: Nordstrom carefully curates its product offerings to ensure that it meets the discerning tastes of its clientele.

* Exceptional service: The company's commitment to customer satisfaction has become a hallmark of the Nordstrom brand.

* Exclusive experiences: Nordstrom hosts exclusive events, pop-up shops, and collaborations to provide unique and memorable experiences for its customers.

Competition

Nordstrom faces competition from other luxury department stores, such as:

* Saks Fifth Avenue

* Neiman Marcus

* Bloomingdale's

* Macy's

However, Nordstrom differentiates itself through its focus on exceptional customer service, curated product offerings, and loyalty program.

Financial Performance

Nordstrom is a publicly traded company (NYSE: JWN) with a market capitalization of over $10 billion. In fiscal 2023, the company reported:

* Net sales of $16.1 billion

* Net income of $486 million

* Comparable sales growth of 9.1%

Conclusion

Nordstrom is a leading luxury department store chain known for its high-quality merchandise, exceptional customer service, and brand positioning. It caters to a discerning clientele seeking a sophisticated and personalized shopping experience. Nordstrom's commitment to innovation and customer satisfaction has enabled it to maintain its position as a top destination for luxury shoppers.