syniotec’s service application is free mobile app for it’s own employees.

Syniotec’s service application is free mobile app developed by Syniotec GmbH in order to ease and facilitate it’s own customers and employees with functionalities of managing, adding and editing their construction fleet. The application requires a login with valid SAM credentials. Once logged in, the following various functions are unlocked:

1) Adding construction equipment in the database and assign it to the organisation with technical specifications, photos, numerations and descriptions.

2) Editing equipment profile.

3) Connecting to Bluetooth enabled industrial GPS tracking devices and updating parameters inside.

4) Updating machine working hours and calibrating GPS tracking devices.

For authentication, users need to use their SAM credentials. SAM itself is a kind of software-as-a-service application provided by Syniotec GmbH to construction companies. SAM helps construction companies manage their equipment and construction projects. The Syniotec service application provides only a subset of SAM functionality to make the application more convenient to use. User authentication credentials are provided by the respective construction companies.

Syniotec Service-App is a cutting-edge mobile application designed to empower service technicians with real-time information and tools to enhance their efficiency and effectiveness in the field. It serves as a comprehensive solution for service organizations, providing a centralized platform for managing work orders, accessing technical documentation, tracking inventory, and communicating with customers.

Work Order Management:

Syniotec Service-App streamlines work order management, enabling technicians to access work order details, view assigned tasks, and update their status in real-time. They can easily track the progress of each work order, add notes, and attach relevant documents for future reference. The app also allows technicians to view work order history, ensuring continuity and seamless handover of information.

Technical Documentation:

The app provides instant access to a comprehensive knowledge base, including technical manuals, schematics, and troubleshooting guides. Technicians can quickly search and retrieve the necessary information to diagnose and resolve issues efficiently. This eliminates the need for carrying bulky manuals or relying on unreliable internet connections in the field.

Inventory Management:

Syniotec Service-App integrates with inventory management systems, enabling technicians to track and manage spare parts and consumables. They can view real-time inventory levels, request parts as needed, and scan barcodes to update inventory records. This ensures that technicians have the necessary materials on hand to complete repairs promptly.

Customer Communication:

The app facilitates seamless communication between technicians and customers. Technicians can send updates, schedule appointments, and receive customer feedback directly through the app. This enhances transparency and builds strong customer relationships.

Additional Features:

* Time Tracking: Technicians can track their time spent on each work order, providing valuable insights for billing and performance analysis.

* GPS Tracking: The app tracks the location of technicians in real-time, allowing supervisors to monitor their progress and dispatch them to nearby work orders.

* Offline Mode: The app continues to function even in areas with limited or no internet connectivity, ensuring uninterrupted service delivery.

* Customization: Syniotec Service-App can be customized to meet the specific needs of different service organizations, ensuring a tailored user experience.

Benefits of Syniotec Service-App:

* Increased efficiency and productivity of service technicians

* Improved customer satisfaction through timely and accurate service

* Reduced downtime and faster resolution of issues

* Enhanced visibility and control for service managers

* Streamlined inventory management and cost savings

* Improved communication and collaboration within the service team