Your field technicians can manage their work while in the field or on the road.

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce.

MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”

What's New in the Latest Version 1.7.5

Last updated on Jul 8, 2024

Bulk Add Equipment Issue - Clearing List Issue
Bulk Add Equipment - Scroll Issue
Password Expiration Reminder
Production Issue - Incorrect Service Used for CDF Values Display (Port Issues)

MBS Field Tech is a comprehensive software solution designed specifically for field service organizations. It provides a range of features and functionalities that streamline operations, enhance productivity, and improve customer satisfaction.

Key Features

* Work Order Management: Centralizes work order creation, scheduling, dispatching, and tracking.

* Field Technician Management: Tracks technician availability, location, and skills to optimize assignments.

* Customer Relationship Management (CRM): Manages customer interactions, history, and preferences.

* Asset Management: Monitors and tracks assets, including inventory, maintenance, and repairs.

* Mobile Access: Allows technicians to access and update information from mobile devices in the field.

* Reporting and Analytics: Provides customizable reports and dashboards to analyze performance and identify areas for improvement.

Benefits of MBS Field Tech

* Increased Productivity: Automates processes, eliminates paperwork, and optimizes technician schedules, leading to increased efficiency and reduced labor costs.

* Improved Customer Service: Real-time updates, mobile access, and automated notifications enhance communication and improve response times, resulting in higher customer satisfaction.

* Enhanced Data Accuracy: Centralized data storage eliminates errors and inconsistencies, ensuring accurate reporting and decision-making.

* Optimized Resource Allocation: Real-time visibility into technician availability and asset status enables optimal scheduling and resource allocation, reducing downtime and improving utilization.

* Increased Revenue: Improved efficiency, reduced costs, and enhanced customer satisfaction lead to increased revenue and profitability.

Implementation and Customization

MBS Field Tech is a flexible and scalable solution that can be tailored to the specific needs of each organization. It offers various customization options, including:

* Custom Workflows: Configure automated workflows to streamline specific processes.

* Customizable Forms: Create custom forms for data collection and reporting.

* Integration with Other Systems: Integrate with existing ERP, CRM, and accounting systems to enhance data sharing and eliminate data silos.

Conclusion

MBS Field Tech is a powerful and comprehensive software solution that empowers field service organizations to achieve operational excellence. Its wide range of features and customizable options enable businesses to streamline operations, improve productivity, and enhance customer satisfaction. By leveraging the capabilities of MBS Field Tech, organizations can gain a competitive edge and drive business success.