Empowers mobile workers to complete more jobs on time, every time.

FieldMaster Technician is a business application that empowers mobile technicians who are using the Trimble Field Service Management Fleet Management solution to streamline work flows and improve service delivery by getting them to the right place at the right time with the information they need to do their job correctly the first time. Enhanced features, such as collaboration tools, allow technicians to optimize efficiency by communicating and working as a team to respond rapidly to customer requests by finding who is nearest to them if they need a part or tool they don’t currently have or if they need help with an unexpected aspect to a job.

The FieldMaster Technician allows mobile workers to:

• View their daily tasks, see which are completed and which are still outstanding

• Log their daily activities, such as starting/ending work, breaks, warehouse visits and refueling stops

• Search for a specific or locate nearby team members when in need of assistance

• View nearby team members in a list or map at any time

• View contact information for team members

• Search to find specific or view nearby key locations

• View Daily Logs to see a report of the tasks and activities for the day.

Note:

FieldMaster Technician App will track location in high accuracy mode only for tracking feature enabled users, this will consume battery. Remember to logout from the application after work hours.Continued use of GPS running in the background can dramatically decrease battery life.

FieldMaster Technician is a cutting-edge software application specifically designed to empower field service technicians with the tools and capabilities necessary to excel in their roles. This comprehensive solution seamlessly integrates with existing enterprise systems, providing real-time access to crucial information, streamlining workflows, and enhancing overall efficiency.

Seamless Integration and Real-Time Data Access

FieldMaster Technician effortlessly integrates with popular enterprise resource planning (ERP) and customer relationship management (CRM) systems, enabling field technicians to access real-time data from anywhere, at any time. This eliminates the need for manual data entry and reduces the risk of errors, ensuring that technicians have the most up-to-date information at their fingertips.

Optimized Scheduling and Dispatch

The software's robust scheduling and dispatch capabilities allow managers to optimize technician assignments, considering factors such as skillset, location, and availability. This ensures that the right technician is dispatched to the right job, minimizing response times and maximizing customer satisfaction.

Comprehensive Job Management

FieldMaster Technician provides a centralized platform for managing all aspects of field service jobs. Technicians can easily view job details, access customer information, update job status, and record time and materials. This comprehensive job management system eliminates the need for paper-based processes, improves communication, and enhances overall efficiency.

Automated Workflows and Notifications

The software automates various workflows to streamline operations. For instance, it can automatically generate work orders, send notifications to technicians and customers, and trigger follow-up actions based on predefined rules. This automation reduces the administrative burden on technicians, allowing them to focus on delivering exceptional customer service.

Advanced Reporting and Analytics

FieldMaster Technician offers robust reporting and analytics capabilities that provide valuable insights into field service operations. Managers can generate reports on technician performance, job completion times, customer satisfaction, and other key metrics. This data-driven approach enables organizations to identify areas for improvement and optimize their field service strategies.

Mobile-First Design for Enhanced Productivity

The FieldMaster Technician mobile app is designed to empower technicians in the field. It provides access to all essential information, including job details, customer data, and work instructions. The app also supports offline capabilities, allowing technicians to work seamlessly even in areas with limited or no internet connectivity.

Enhanced Customer Communication

FieldMaster Technician facilitates seamless communication between technicians and customers. Customers can easily schedule appointments, track job progress, and receive updates via SMS or email. This transparent communication enhances customer satisfaction and fosters stronger relationships.

Conclusion

FieldMaster Technician is an indispensable tool for field service organizations seeking to elevate their operations. Its comprehensive capabilities, seamless integration, and mobile-first design empower technicians to work more efficiently, deliver exceptional customer service, and contribute to the overall success of the organization. By leveraging the power of FieldMaster Technician, businesses can optimize their field service strategies, increase profitability, and establish themselves as industry leaders.