This enables IT Admin to troubleshoot the user's device problem remotely.

Knox Remote Support is a remote troubleshoot solution which allows IT admins to remotely connect to the user's device of Knox cloud services.

Knox Remote Support provides:

- Remotely control the user's device

- Record device screen as a video clip and send to IT admin.

- Capture device screen as an image file and send to IT admin.

- Enables IT admin to send the files to the user and vice versa.

Knox Remote Support is provided as a part of Knox cloud services on a valid license.

What's New in the Latest Version 24.06(240607090)

Last updated on Jun 26, 2024

- Minimum Android version (6 → 8)
- Resolution improved for tablet device connection

Knox Remote Support is a comprehensive mobile device management (MDM) solution that provides secure remote access and control capabilities for IT administrators and support personnel. Developed by Samsung, it empowers businesses to efficiently manage and troubleshoot mobile devices remotely, ensuring optimal performance and security.

Remote Access and Control

Knox Remote Support enables IT professionals to remotely access and control mobile devices from any location with an internet connection. This feature is particularly valuable for troubleshooting issues, providing support, and performing maintenance tasks without requiring physical access to the device. Administrators can remotely view the device screen, interact with applications, and execute commands as if they were physically present.

Security and Compliance

Knox Remote Support adheres to the highest security standards to protect sensitive corporate data and prevent unauthorized access. It utilizes Samsung's Knox security platform, which provides multi-layered protection at the hardware and software levels. All remote access sessions are encrypted using industry-leading protocols, ensuring data privacy and integrity. Knox Remote Support also complies with various industry regulations and standards, such as HIPAA and GDPR, making it suitable for organizations with stringent data protection requirements.

Efficient Troubleshooting and Support

Knox Remote Support simplifies troubleshooting and support processes by providing a centralized platform for managing mobile devices. IT administrators can remotely diagnose issues, perform remote actions, and resolve problems without the need for end-user intervention. This eliminates the need for time-consuming and inconvenient on-site visits, saving time and resources.

Real-Time Monitoring and Alerts

Knox Remote Support offers real-time monitoring capabilities, allowing administrators to track device status, performance, and security metrics. It generates customizable alerts to notify administrators of potential issues or security breaches, enabling proactive troubleshooting and mitigation. By staying informed about device health, IT teams can prevent problems from escalating and ensure optimal device performance.

Device Management and Configuration

In addition to remote access and support, Knox Remote Support provides device management and configuration capabilities. IT administrators can remotely push software updates, configure device settings, and enforce security policies to ensure device compliance and consistency. This centralized management approach simplifies device administration and reduces the risk of security vulnerabilities.

Scalability and Flexibility

Knox Remote Support is highly scalable and can support a large number of mobile devices across multiple locations. It offers flexible deployment options, allowing organizations to choose between on-premises or cloud-based solutions based on their specific needs. Knox Remote Support seamlessly integrates with existing enterprise systems, such as identity management solutions and help desk ticketing systems, for streamlined operations.

Conclusion

Knox Remote Support is an indispensable tool for businesses seeking to optimize mobile device management and support. Its secure remote access capabilities, robust security features, efficient troubleshooting tools, and centralized management functionality make it an ideal solution for organizations of all sizes. By leveraging Knox Remote Support, IT teams can enhance device performance, ensure data protection, and provide seamless support to remote users, ultimately driving productivity and reducing downtime.