Connecting customers and their advisors through real-time customer service.

ExpertConnect enables agriculture and construction customers to have one-touch access to their local John Deere dealer for support and communication. Customers can download the free app and create a ticket with their local dealer's Parts, Service, or Integrated Solutions team. This notifies a team of experts that you need assistance. They can connect live with you via voice, text, or live video session to resolve your issue. ExpertConnect advisors can manage multiple service tickets through the mobile and web dashboard to maximize customer satisfaction. By downloading ExpertConnect you agree to our privacy policy and terms of use.

Key Features

-Connect with your local dealer experts.

-Request support

-Connect in real-time to resolve issues quickly

Key Tips

-Sign in with your mobile phone number.

-Requires 4G, LTE, or Wi-Fi

-Use wired or Bluetooth headphones for the best audio experience

-Enable permissions for video, camera, mic, and contacts

What's New in the Latest Version 4.28.0

Last updated on Jul 4, 2024

Feature enhancements and bug fixes

John Deere ExpertConnect is likely a platform designed to connect John Deere equipment owners and operators with expert technicians and support staff. The core function revolves around providing remote diagnostics, troubleshooting, and repair assistance for John Deere machinery. Instead of relying solely on local dealerships or field service calls, users can leverage ExpertConnect to access specialized knowledge and potentially resolve issues more quickly and efficiently.

The platform probably incorporates features such as video conferencing, remote screen sharing, and diagnostic data access. This allows experts to remotely view equipment performance data, guide users through troubleshooting steps, and even remotely control certain machine functions for diagnostic purposes (where applicable and safe). The goal is to minimize downtime, reduce the need for costly on-site visits, and empower users to handle some repairs themselves with expert guidance. ExpertConnect could also offer a knowledge base of articles, FAQs, and training materials to further assist users in resolving common issues independently. The platform's effectiveness hinges on the availability of qualified experts, the quality of the remote connection, and the user's ability to follow instructions and provide accurate information about the equipment's condition. Ultimately, ExpertConnect aims to enhance customer support and improve the overall ownership experience for John Deere equipment.