Manage your account quickly and easily in one place.

We welcome you to the Telecentro Virtual Branch App.

Manage your account, payments and services in one place.

With the Telecentro Virtual Branch, you can manage your Internet, Television and Telephony service with an intuitive design from your cell phone in a fast and secure way.

Within the Virtual Branch you can find the sections:

MY SERVICES

•Manage your devices for Telecentro WiFi, T-Play and T-Phone.

•Manage your WiFi network.

•Consult about your contracted services.

•Improve the conditions of your Internet and Television Plan.

•See the list of your calls made.

STORE

•Contract the Telecentre Products that we have to offer you.

•Acquire the Subscriptions that you like the most.

•Hire the Packs we have so you can enjoy both on TV and on your devices.

BILLING

•View your history and download pending and paid invoices.

•Change your payment method from cash to automatic debit with a Credit, Debit or CBU Card.

•Make your pending payments with Credit Card, Debit Card, Cash and other available means.

TECHNICAL VISITS

•Follow the status of your Technical Visit in real time.

•Manage the cancellation or reschedule a new day for your Technical Visit.

•See the history of your completed Technical Visits.

MY ACCOUNT

•Manage your personal and security data.

•Configure your fingerprint or facial recognition to log in to your account as long as your mobile device has it available.

Did you have any doubts?

Access our Help section so you can resolve all your questions.

Download the Virtual Branch App and manage your account from your cell phone.

We continue working to provide you with a better experience and service!

What's New in the Latest Version 9.10.1

Last updated on Jun 26, 2024

Actualiza la nueva versión de Sucursal Virtual con mejoras generales, nuevas funcionalidades y corrección de errores para seguir disfrutando el servicio.

Si necesitás ayuda con la app de Sucursal Virtual contactános ahora por WhatsApp wa.link/ajt4rq

Telecentro Sucursal Virtual is Telecentro's online customer service platform, offering a comprehensive suite of self-service options designed to streamline account management and enhance customer experience. This virtual branch eliminates the need for physical visits or phone calls for many common tasks, allowing subscribers to manage their accounts conveniently from any internet-connected device, 24 hours a day, 7 days a week.

The platform provides a secure and personalized environment where users can access a wealth of information and perform various actions related to their Telecentro services. One of the primary functionalities is bill viewing and payment. Users can access their current and past invoices, view detailed billing information, and make payments through various methods, including credit cards, debit cards, and online banking. This eliminates the hassle of paper bills and offers flexible payment options for enhanced convenience.

Another key feature of the Sucursal Virtual is the ability to manage service packages. Subscribers can view their current service plan, including details on internet speed, cable TV channels, and phone services. They can also upgrade or downgrade their packages based on their evolving needs and preferences. This empowers users to tailor their services to their specific requirements and budget, ensuring optimal value and satisfaction.

Technical support is also readily accessible through the platform. Users can troubleshoot common issues, access FAQs, and submit support tickets directly through the Sucursal Virtual. This provides a streamlined channel for resolving technical difficulties, minimizing downtime and frustration. The platform often includes diagnostic tools and self-help guides to empower users to resolve simple issues independently.

Account management features are another crucial aspect of the Sucursal Virtual. Users can update their personal information, including contact details, billing address, and payment methods. They can also manage their account preferences, such as notification settings and communication preferences. This ensures that account information remains accurate and up-to-date, facilitating seamless service delivery.

The platform often includes usage monitoring tools, allowing subscribers to track their internet data consumption, phone call minutes, and other service usage metrics. This provides valuable insights into usage patterns and helps users manage their services effectively. It also promotes transparency and allows users to optimize their plans based on their actual consumption.

For cable TV subscribers, the Sucursal Virtual often provides access to an online program guide, allowing users to browse available channels and schedule recordings. This enhances the television viewing experience and provides greater control over entertainment choices.

Security is a paramount concern, and the Sucursal Virtual incorporates robust security measures to protect user data and privacy. Access to the platform is typically secured through a username and password, with additional authentication methods often available for enhanced security. This ensures that sensitive account information remains confidential and protected from unauthorized access.

The platform's user interface is designed for intuitive navigation and ease of use. A clear and organized layout allows users to quickly locate the desired features and perform tasks efficiently. The platform is often available in multiple languages to cater to a diverse user base.

Telecentro Sucursal Virtual represents a significant advancement in customer service, offering a convenient, efficient, and empowering platform for managing Telecentro services. By providing self-service options for a wide range of tasks, the platform enhances customer satisfaction and streamlines the overall customer experience. The ongoing development and improvement of the Sucursal Virtual demonstrate Telecentro's commitment to providing innovative and customer-centric solutions. The platform continues to evolve with the addition of new features and functionalities, further solidifying its position as an essential tool for Telecentro subscribers. This virtual branch truly embodies the concept of self-service, empowering users to take control of their accounts and services with unprecedented ease and convenience. The accessibility and functionality of the Sucursal Virtual contribute significantly to a positive customer experience, reinforcing Telecentro's commitment to providing excellent service and support. Through continuous innovation and improvement, the Sucursal Virtual remains a valuable asset for Telecentro subscribers, providing a seamless and efficient way to manage their services and stay connected.