Using the latest technology to link clients to their lawyer quickly and easily

The MSL app is a new mobile application which uses the latest technology to link our customers to our team of experts quickly and easily. We seek to facilitate all aspects of your motor claim with the provision of a professional service which recognizes that being involved in a road traffic accident can be a confusing and stressful event that should be as transparent and brief as possible.

You’re in safe hands at MSL, our claims handling experts will deal with all of your claims-related requirements. We will ensure you are kept up to date throughout the entire process.

Communicate with your claims handler 24 hours a day by sending messages and photos whenever you like. Your claims handler can also send messages to you which will be kept neatly within the app, recording everything permanently.

Features:

•View, complete and sign forms or documents, returning them securely

•A mobile virtual file of all messages, letters and documents

•Ability to track your case against a visual tracking tool

•Send messages and photos direct to your claims handler’s inbox (without needing to provide a reference or even a name)

•Convenience by allowing instant mobile access 24/7

What's New in the Latest Version 1.13.2-production

Last updated on Jun 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to check it out!

MSL Claims Solutions is a leading provider of insurance claims processing and administration services. With over 30 years of experience, MSL offers a wide range of services to insurance companies, self-insured employers, and government entities.

Claims Processing

MSL's claims processing services include:

* First notice of loss (FNOL) intake: MSL receives and processes FNOLs from policyholders, brokers, and other parties.

* Claims investigation: MSL investigates claims to determine the cause of loss, extent of damage, and liability.

* Claims adjudication: MSL reviews claims documentation and makes coverage determinations.

* Claims payment: MSL issues payments to policyholders and other parties entitled to benefits.

Claims Administration

MSL's claims administration services include:

* Policyholder communication: MSL communicates with policyholders throughout the claims process, providing updates and answering questions.

* Vendor management: MSL manages relationships with vendors who provide services related to claims processing, such as repair shops and medical providers.

* Fraud detection and prevention: MSL employs sophisticated tools and techniques to detect and prevent fraudulent claims.

* Regulatory compliance: MSL ensures that claims are processed in compliance with all applicable laws and regulations.

Technology

MSL utilizes a state-of-the-art claims processing platform that automates many tasks, reducing costs and improving efficiency. The platform provides real-time visibility into claims status, allowing MSL to track progress and identify potential issues.

Customer Service

MSL is committed to providing exceptional customer service. The company has a dedicated team of experienced professionals who are available to assist policyholders, brokers, and other parties with any questions or concerns.

Benefits of Using MSL Claims Solutions

There are many benefits to using MSL Claims Solutions, including:

* Reduced costs: MSL's automated claims processing platform and efficient operations help to reduce costs for insurance companies and self-insured employers.

* Improved efficiency: MSL's streamlined claims process reduces turnaround times and improves overall efficiency.

* Enhanced customer satisfaction: MSL's commitment to customer service ensures that policyholders and other parties have a positive experience throughout the claims process.

* Peace of mind: MSL's expertise and experience give insurance companies and self-insured employers peace of mind knowing that their claims are being processed accurately and efficiently.

Conclusion

MSL Claims Solutions is a trusted partner for insurance companies, self-insured employers, and government entities. With its comprehensive range of services, advanced technology, and commitment to customer service, MSL helps its clients to reduce costs, improve efficiency, and enhance customer satisfaction.