Hotel keys on your smartphone

Accor Key lets you open hotel doors using your smartphone. This app allows you to unlock your room door on your own mobile device and access a range of areas within participating Accor hotels: lifts, fitness centre, swimming pool and more, without having to ask for a key at reception.

Accor Key is part of Accor’s commitment to stringent hygiene and safety measures in participating hotels.

Use your smartphone as a key

- Mobile access

- Safe distancing for guests and staff

- Reduces surface contact and exposure to bacteria

- Ready-to-use convenience on your personal mobile device

- Environmentally friendly (reduces use of plastic key cards)

Download Accor Key to unlock the door to your next stays.

What's New in the Latest Version 5.9.0

Last updated on Apr 18, 2024

Enjoy your stay with Accor Key.

Accor Key is a mobile application designed to enhance the guest experience at Accor hotels worldwide. It offers a range of features to simplify the booking, check-in, and check-out processes, as well as access to exclusive rewards and benefits.

Seamless Booking and Check-In

The app allows users to search and book hotels from Accor's portfolio of over 5,000 properties in 110 countries. Once a booking is made, guests can check in remotely through the app, eliminating the need to wait in line at the reception desk. The app also provides mobile key access, allowing guests to unlock their room door with their smartphone.

Personalized Experiences

Accor Key tailors the guest experience based on their preferences and past stays. It offers personalized recommendations for hotels and amenities, and allows guests to create and manage their own itineraries. The app also provides access to exclusive member-only rates and discounts.

Rewards and Loyalty

The app integrates with Accor's loyalty program, ALL - Accor Live Limitless. Guests can earn points for every stay, which can be redeemed for free nights, upgrades, and other rewards. The app also offers exclusive member benefits, such as early check-in, late check-out, and complimentary Wi-Fi.

Additional Features

In addition to the core booking and rewards features, Accor Key offers a range of additional features to enhance the guest experience:

* Mobile Concierge: Access to hotel services and amenities, such as room service, housekeeping, and restaurant reservations.

* Chat with Hotel: Direct communication with hotel staff for assistance or inquiries.

* Digital Folio: View and pay for hotel expenses directly through the app.

* Keyless Entry: Use the app to unlock hotel room doors and access common areas.

* In-App Promotions: Exclusive offers and discounts on hotel stays, dining, and other services.

User Interface and Compatibility

Accor Key has a user-friendly interface that is easy to navigate. The app is available for download on both iOS and Android devices. It is compatible with most smartphones and tablets.

Overall, Accor Key is a comprehensive hotel management app that simplifies the guest experience and provides access to exclusive rewards and benefits. It offers a range of features to make the booking, check-in, and check-out processes seamless, while also providing personalized recommendations and exclusive member benefits.